We will deliver your checked baggage to the airport or train station on the same day. On your departure day, you can enjoy sightseeing and shopping freely until the very end.
We deliver your baggage safely and securely.
Deliver your checked baggage on the same day!
Always know where your baggage is with our tracking service!
You can easily request baggage delivery using the app.
Download the application below and start checking in your baggage.
Download the application below and start checking in your baggage.
Enter your customer information and get started.
Enter your customer information and get started.
You can easily request delivery by simply entering the required information, such as the delivery destination and quantity of your baggage. You can also make a bulk request for your family and friends.
You can easily request delivery by simply entering the required information, such as the delivery destination and quantity of your baggage. You can also make a bulk request for your family and friends.
After requesting delivery via the app, please leave your luggage at the front desk by 11am.
Once the shipping label has been attached to your luggage, we will transport it safely, quickly, and carefully.
Please attach the shipping label to your luggage either by yourself or with the help of hotel staff.
Note: The procedure may vary depending on the hotel, so please check with the hotel staff when dropping off your luggage.
After requesting delivery via the app, please leave your luggage at the front desk by 11am.
Once the shipping label has been attached to your luggage, we will transport it safely, quickly, and carefully.
Please attach the shipping label to your luggage either by yourself or with the help of hotel staff.
Note: The procedure may vary depending on the hotel, so please check with the hotel staff when dropping off your luggage.
You can pick up your baggage at your designated destination (airport or train station).
Once your delivery request is complete, a confirmation email with detailed pickup information and location coordinates will be sent to your registered email address, so you can rest assured.
You can pick up your baggage at your designated destination (airport or train station).
Once your delivery request is complete, a confirmation email with detailed pickup information and location coordinates will be sent to your registered email address, so you can rest assured.
You can easily receive your baggage by simply scanning the QR code. By digitally managing baggage information, we prevent delivery errors and mistakes.
Can I make a request for family members all at once?
A representative can request all family members at once. Please register baggage information for each person.
What if I want to cancel?
You can apply for cancellation from the app until around 11:00 a.m. on the day of collection. To cancel, click the cancel button at the bottom of the in-app request form.
■Cancellation policy
・If canceled up to the day before the pickup date: 0% (there is no charge to the customer)
・If canceled by 11:00 a.m. on the day of collection: 0% (no charge to the customer)
・If there is no notification of cancellation by around 11:00 a.m. on the day of collection: 100% (It will be automatically canceled and 100% of the service fee will be charged)
What can't you carry?
Baggage with a total dimension of more than 200cm on all three sides, baggage weighing more than 30kg, baggage worth over 300,000 yen, valuables, dangerous goods, animals, etc., cannot be carried on board.
*The compensation amount for baggage and personal items whose value has not been declared (the amount that can be paid if we are responsible for the damage to the baggage) is up to 100,000 yen per person. If the price exceeds 100,000 yen, please apply for the Safety Pack (charged: up to 300,000 yen) when placing your order. Please note that some items may not be covered by compensation due to disclaimers, etc.
Can I easily find out where to pick it up?
Information on the pick-up location will be sent to the email address you registered. You can communicate with our staff via email until delivery, so you can place your order with confidence.
Who do I contact if I have a problem?
Please contact us at the email address below.
info@apex24.net
For urgent matters, please call our customer service center.
TEL:03-6890-3195
8：00～18：00（Japan time）
Regarding damage during shipping
We handle the baggage entrusted to us with great care. However, damage may occur due to shaking during shipping. Please note that we will not be held responsible for the following damages.
1) Damage to handles, casters, etc. of baggage due to excessive weight/capacity
2) Damage caused by baggage-specific problems such as aging
3) Damage to protrusions such as removable casters, straps, hooks, name tags, belts, etc.
4) Minor damage (scratches, cuts, dents, dirt, etc.)
What should I do if the baggage I receive is damaged?
If your baggage is damaged, please contact our customer support center within 7 days of arrival. We will provide you with more detailed information. If the deadline has passed, we may not be able to respond to your request.
In principle, we will respond to damages that are outside the scope of exemption and are covered by compensation. The maximum compensation amount for baggage and personal items without a declared value (the amount that can be paid if the damage is caused by our company) is up to 100,000 yen per person. For those who subscribe to Anshin Pack, the upper limit is 300,000 yen.
How do I pay?
Credit card payment (VISA, MasterCard, JCB, AMERICAN EXPRESS, Diners Club) are accepted.
*Please note that we do not accept cash payments.
English 
日本語